dewa86 Casino & Sportsbook Data Care

This page describes what we collect when you use dewa86 and how we keep that data protected. Our approach is straightforward: we collect only what we need to run the platform, verify your identity, process your payments, and comply with law. We do not sell your data to advertisers or data brokers.

When you open a dewa86 account, you provide your email, name, date of birth, and address. When you deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer (mobile banking, local payment, online payment, e-wallet), we receive transaction records from your payment provider. When you place a bet on Liga 1 or Piala Indonesia markets, or spin a slot game, we log that activity to your account history. All of this data sits on our servers and is encrypted.

We also collect technical data: your IP address, browser type, device model, and the pages you visit on dewa86. This helps us detect fraud, troubleshoot crashes, and understand which features users rely on most. We do not use this data to build a profile of you for sale; we use it to run the platform safely.

What Data We Collect on dewa86

We collect personal data in three categories. First, identity data: your full name, date of birth, national ID number, passport number (if you provide it), and address. We ask for this during account registration and KYC verification. Second, payment data: the payment method you use (DANA, e-wallet, mobile banking, etc.), the amount you deposit or withdraw, and transaction timestamps. We do not store your credit card number or e-wallet password; payment processors handle those directly. Third, activity data: every bet you place, every game you play, your account balance, your login history, and any support tickets you open.

We also collect device and network data: your IP address, browser fingerprint, device type, operating system, and the pages you visit. We use cookies and similar tracking tools to remember your login session and your language preference. These cookies expire after 30 days of inactivity; you can clear them manually at any time through your browser settings.

How We Use Your Data

We use your identity data to verify you are who you claim to be (KYC compliance), to prevent underage access, and to comply with anti-money-laundering (AML) regulations. We use your payment data to process deposits and withdrawals, to reconcile your account balance, and to detect fraudulent transactions. We use your activity data to calculate your winnings or losses, to enforce bonus terms, and to respond to disputes.

We use technical data to detect account takeovers, to block bots, and to investigate crashes or slow performance. We analyze aggregated, anonymized activity data—for example, "how many users bet on Piala AFF matches last month"—to improve our platform. We do not use your data to build marketing profiles or to sell to third parties.

If you contact our support team, we keep a record of your conversation. We use this record to resolve your issue and to train our team. If you report a bug or suggest a feature, we may use your feedback in our product roadmap; we will not attribute it to you publicly without permission.

Third Parties and Data Processors

We share your data with third parties only when necessary. Our payment processors (local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) receive your payment details to complete transactions. Our KYC verification vendor receives your ID and address to confirm your identity. Our hosting provider stores our servers and databases; they are bound by strict confidentiality agreements. Our email service provider sends you account notifications and password-reset links.

We may disclose your data if required by law—for example, if a court orders us to provide transaction records, or if a financial regulator investigates money laundering. We will not voluntarily hand over your data to law enforcement without a legal order. Our servers may sit outside your jurisdiction; this means your data may be processed in countries with different privacy laws. By using dewa86, you consent to this cross-border transfer.

We do not share your data with advertisers, data brokers, or social media platforms. We do not use your data to build profiles for targeted advertising. We do not sell your email address or phone number.

How Long We Keep Your Data

We keep your account data (name, address, ID number) for as long as your account is active, plus seven years after closure. This retention period complies with financial record-keeping regulations. We keep transaction records (deposits, withdrawals, bets) for seven years. We keep login and IP logs for 90 days; older logs are deleted automatically.

If you request account deletion, we anonymize your personal data but retain transaction records for regulatory compliance. This means we remove your name and address from our systems, but we keep a record that a transaction occurred on a given date for a given amount. We cannot fully erase transaction data because financial regulators require us to maintain audit trails.

Your Rights on dewa86

You have the right to access your data. Log into your dewa86 account and download your transaction history, account details, and login records. You have the right to correct inaccurate data; if your address or name is wrong, contact our support team and we will update it. You have the right to request deletion of your account; we will anonymize your personal data within 30 days, though we retain transaction records as required by law.

You have the right to object to certain uses of your data. For example, if you do not want us to use your IP address for fraud detection, you can request an exemption; however, this may limit your account security. You have the right to lodge a complaint with your local data protection authority if you believe we have mishandled your data. Contact details for your authority are available through your government's privacy office.

How We Protect Your Data

We encrypt all data in transit (between your device and our servers) using TLS 1.2 or higher. We encrypt sensitive data at rest (on our servers) using AES-256 encryption. We use firewalls, intrusion detection, and regular security audits to prevent unauthorized access. Our team undergoes background checks and signs confidentiality agreements.

We cannot guarantee absolute security; no system is non-specific info secure. If we discover a data breach, we will notify affected users within 72 hours and provide guidance on next steps. We maintain cyber insurance to cover costs associated with a breach. If your account is compromised, change your password immediately and enable two-factor authentication.

Cookies and Tracking

We use cookies to store your login session, your language preference, and your timezone. These are functional cookies; they make dewa86 work. We also use analytics cookies to count page views and track which features are most popular. We do not use tracking cookies to follow you across other websites.

You can disable cookies in your browser settings. If you do, you will need to log in each time you visit dewa86, and some features may not work correctly. We do not use third-party cookies from advertisers or social networks.

Our analytics provider (Google Analytics) may set cookies on your device. Google's privacy policy governs how Google uses this data. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

Contact Us About Your Data

If you have questions about how we handle your data, or if you want to exercise your rights (access, correction, deletion), contact our support team through the Help section on dewa86. We will respond within 14 days. If you are in Jakarta, Surabaya, Bandung, or Medan, you can also reach us by email; response times may vary during holidays like Idul Fitri or Idul Adha.

Our service area is defined by jurisdiction. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law. This privacy policy is subject to change; we will notify you of material changes via email. Continued use of dewa86 after notification constitutes acceptance of the revised policy.